Arbor Parent Portal/App

At Cromwell we use Arbor which is a simple, smart and cloud-based MIS (Management Information System), which helps us work faster, smarter and more collaboratively as a school. The Arbor App and Parent Portal mean we can keep you informed about your child's life at school in a much more accessible way, including their timetable, behaviour points, homework and reports. Log into Arbor to see and update your child's information, get live updates and make payments or bookings on the go!

If you are a parent/carer of a child at Cromwell, an Arbor account will have been set up for you. To finish creating your account you just need to set a password. Please go to:

https://login.arbor.sc
select Forgot your password?
enter your Username which is your email address registered with Cromwell
select Reset Password

You will then be emailed a link enabling you to set your password.

Please note that if you are already using the Arbor Parent Portal for a child in another school, you will need to use a different password for your Cromwell profile.

We recommend that you download the Arbor Parent App which can be downloaded from either the Playstore, on android phones, or the Apple Store, on iPhones.

Go to the App or Google Play Store on your phone and search 'Arbor'
Click 'Install' on Android or 'Get' on iPhone then open the App
Enter your email, select the school, then enter your password
Accept the Terms & Conditions and enter your child's birthday

Useful Instructions for Features on Arbor:

Ordering Primary Lunches

Booking Breakfast or After School Club

Registering your child for a Trip

Purchasing a School Shop Item

Firstly, take a look at the guidance here if you're having difficulties logging in to Arbor, the App or Parent Portal.

Some tips to try:

Ensure your username is the email address you use for Arbor. Ask us to check the email address linked to your account.
Reset your password from the login page, or ask us to do this.
If the login email was sent to you more than 96 hours ago, the password link will have expired. Ask us to send it again.
Ask the school office to check that your email address has not been used twice - e.g. on another guardian or child's profile.
Enter the birthday of one of your children to log in.
Only relatives who are Primary Guardians of a child can access the Arbor App. Ask us to check you can access Arbor.

If you're still stuck please email office@cromwell.cambs.sch.uk and we will try to resolve the issue.